Refund policy

Returns & Refunds Policy — RisingJem

At RisingJem, we take pride in providing high-quality, carefully sourced tea to our customers. Because of the nature of our products, we do not accept returns on opened or used tea items once they have been delivered.

All sales are final on opened tea products. Each blend is prepared and packaged with care, and we do our best to accurately describe the flavour, ingredients, and origin of every tea in our listings, so we encourage customers to review all product details before making a purchase.

If your order arrives damaged, defective, or not as described (for example, incorrect item received or damaged packaging), please contact our customer service team within 48 hours of receiving your order, along with photos of the issue. We will review each case individually and work towards a fair resolution, which may include a replacement or refund at our discretion.

Unopened, unused tea in its original sealed packaging may be eligible for return within 14 days of delivery, at our discretion, provided it is in resalable condition.

Thank you for understanding our returns and refund policy at RisingJem. We appreciate your support and look forward to sharing great tea with you.